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Refunds

Refund & Cancellation Policy

At Vaasthya, we aim to provide the best possible service. Our refund policy ensures transparency and fairness for all users. Effective Date: 01 May 2026.

💰 Vaasthya – Refund Policy

Effective Date: 01 May 2026

1. 📌 General Terms

  • All services are prepaid.
  • By purchasing a plan, users agree to this policy.
  • Services can be used only within the limits of the selected plan.
👉 Example: If your plan includes 3 visits, you can only book up to 3 visits. Extra visits are not included.

2. ❌ Cancellation by Vaasthya

If Vaasthya cancels a service due to internal issues:

  • 100% refund will be issued.
👉 Example: If no agent is available or a visit cannot be arranged, the full amount will be refunded.

3. 🔄 Cancellation & Rescheduling by User

  • Users get one-time free rescheduling.
  • After rescheduling, if the user cancels: Only 25% of the total amount will be refunded.
👉 Examples:
  • You booked a visit for Monday → rescheduled to Wednesday → then cancel → only 25% refund
  • If you cancel directly without rescheduling → refund depends on service status

4. 💬 Official Communication Requirement

All requests must be made through:

  • Vaasthya app (chat/messaging system)
  • A 1:1 messaging feature is provided for coordination.
👉 Examples:
  • Messaging inside the app = valid request ✅
  • Calling agent directly or WhatsApp = not considered ❌

5. 🏠 Service Usage Clause

A service is considered “started” when any of the following happens:

  • Property options are shared
  • Visit coordination begins
  • Agent is assigned
  • Site visit is scheduled or completed
👉 Examples:
  • You receive curated property options → service started
  • Agent calls you for scheduling → service started
  • Visit completed → service fully used

⚠️ After this stage, refund eligibility may be limited.

6. 🎯 Plan Usage Policy

  • Users can use benefits only within their selected plan.
  • Unused services are non-transferable and non-refundable.
👉 Examples:
  • Plan includes 5 visits → you use only 2 → remaining 3 visits are not refundable
  • Plan validity ends → unused visits expire

7. ⏳ Refund Processing

  • Approved refunds will be processed within 2–4 business days.
  • Amount will be credited to the original payment method.
👉 Example: If you paid via UPI/card, refund will be credited to the same account within the timeline.

8. ⚠️ Misuse & Policy Violation

Any misuse may lead to:

  • Service cancellation
  • No refund
👉 Examples:
  • Booking fake visits repeatedly
  • Not attending scheduled visits multiple times
  • Misbehavior with agents

9. ⚖️ Final Decision Rights

Refund decisions depend on:

  • Service usage
  • Timing of cancellation
  • Policy compliance
👉 Example: If a user cancels after agent assignment and coordination, refund may be reduced or denied.

10. 📞 Support & Contact

All support requests must be made through official platform channels. This ensures:

  • Proper tracking
  • Faster resolution
  • Transparency

11. ✅ Acceptance

By using Vaasthya, you confirm that you understand the policy and agree to all terms.

Why This Policy Exists: Removes confusion, sets clear expectations, and protects the integrity of our service coordination.